Question 1

What does Resilient Hearts do?

Accepted Answer

Resilient Hearts is a social enterprise that empowers young adults with developmental disabilities while employing equity-deserving groups, including youth, newcomers, and people with disabilities. We provide community access services that help participants build essential skills for independent living and challenge stereotypes. Our goal is to create a supportive, inclusive, and welcoming environment where individuals can learn, grow, and thrive.​At Resilient Hearts, we believe everyone deserves the opportunity to belong, contribute, and live a meaningful life.

Question 2

What is the age group that Resilient Hearts supports?

Accepted Answer

Resilient Hearts supports individuals with developmental or intellectual disabilities who are at least 16 years of age.

Question 3

Is Resilient Hearts a PDD-approved organization?

Accepted Answer

Resilient Hearts is not yet a PDD-approved organization. However, as of May 3, 2024, Resilient Hearts is included on the Government of Alberta's resource list. This means we are authorized to provide services to individuals or their loved ones who receive government funding under the FMS model. No exemption letter is required from a PDD worker to enroll in our services.

Question 4

Is Resilient Hearts a non-profit organization?

Accepted Answer

Resilient Heart is a for profit social enterprise that support individuals with developmental disabilities and intentionally employs people from equity deserving groups including youth, newcomers, and persons with disabilities.

Question 5

What services does Resilient Hearts offer?

Accepted Answer

Resilient Hearts provides community access services such as the Life Skills Day Program, Respite Services, and the Sensory Room.  Resilient Hearts also offer innovative trainings for people with disabilities through its initiatives to fill service gaps in the community such as Entrepreneur Abilities and SafeForce.Additionally, Resilient Hearts also provides rental workspace and space booking for trainings, meetings, workshops, and small events.

Question 6

What funding does Resilient Hearts accept?

Accepted Answer

Resilient Hearts accepts FMS (Family Managed Services) funding under FSCD and PDD. Additionally, participants have the option to pay privately.

Question 7

Does Resilient Hearts do direct billing?

Accepted Answer

Unfortunately, Resilient Hearts does not offer direct billing at this time. Participants are required to pay out of pocket and then submit their receipts to their worker for reimbursement. This is because Resilient Hearts is not yet an approved PDD (Persons with Developmental Disabilities) organization.

Question 8

What is the process to enroll in Resilient Heart programs and services?

Accepted Answer

Interested candidates are encouraged to apply by completing our standard application form (attached). This form is required for all our programs and services to help us better understand each individual and determine how we can best support their needs. Applications can be conveniently submitted online here.Once the application is received, our team will review it and reach out to the candidate promptly.We also recommend that participants or their care providers, such as family members, schedule a meet-and-greet with our program staff before enrolling. This meeting offers an opportunity to learn more about our programs, explore our offerings, and ensure that Resilient Hearts is the right fit for them and their loved ones.

Question 9

Does Resilient Hearts utilize the same intake form for the Day Program and Respite Services?

Accepted Answer

Yes, Resilient Hearts utilizes the same form for both the Day Program and Respite Services. You can complete our online form HERE.Alternatively, participants or guardians may complete the attached paper version of the intake form and send it to intake@resilienthearts.ca.

Question 10

Is there a referral process for joining Resilient Hearts' Programs and Services?

Accepted Answer

There is no referral process required for participants or their guardians to access our programs and services.If you are part of an organization, please complete the online referral form HERE. Alternatively, organizations may submit the attached referral document or email us at intake@resilienthearts.ca to introduce the participant or guardian.

Question 11

What is Resilient Hearts' DEI (Disability, Equity, and Inclusion) statement?

Accepted Answer

We are committed to fostering diversity, equity, and inclusion by celebrating unique identities, ensuring fairness, and promoting access for all. Through ongoing learning and measurable goals, we aim to build a stronger, more inclusive organization reflecting the communities we serve.

FAQs

Frequently asked questions